Return & Refund Policy

We want you to love your Milton & Goose purchase. If something isn't quite right, we're here to help.

Easy Returns & Free Return Shipping

Eligible items may be returned within 30 days of delivery. Items must be new, unused, unassembled, complete, and in their original packaging, including protective materials. All returns require prior approval from Milton & Goose.

Return shipping is free within the contiguous 48 United States. A 10% restocking fee applies to all eligible returns. For orders shipped outside these states, customers are responsible for return shipping costs. Original shipping, delivery, and oversized-item fees are nonrefundable.

Orders cancelled before shipment are not subject to any cancellation fees. Custom, personalized, and made-to-order products may not be able to be cancelled. Please reach out to hello@miltonandgoose.com as soon as possible for assistance.

Certain third-party and drop-shipped products may have separate return policies noted on their product pages.

Items purchased through other retailers are subject to the retailer’s return policy. Please reach out to their customer service team for assistance.

Final Sale Items

The following items are not eligible for return:

Items marked Final Sale, including Archive and clearance items
Custom, personalized, and made-to-order products
Gift cards
Wallpaper and other products designated as final sale on their product pages

Wallpaper: All wallpaper is made to order and cannot be returned or exchanged. We recommend ordering a sample before purchasing, as color, pattern, scale, and adhesion may vary depending on screen settings and installation conditions. We cannot accept returns based on these variations or installation concerns.

Help With Damaged or Incorrect Orders

Please inspect your order upon delivery and report any damage or issues/concerns within 14 days of delivery. Include your order number and photos where possible, and retain all packaging while the issue is being resolved.

We'll work with you on an appropriate resolution, which may include replacement parts, repair, replacement, or a refund. You won't be responsible for return shipping costs for verified damage, defects, or fulfillment errors attributable to us.

Milton & Goose is not responsible for damage that occurs when a product is transported to an address other than the original delivery address listed on the order. These reporting guidelines do not limit rights available under applicable law or any applicable warranty.

Delivery & Refused Shipments

Refusing delivery or failing to arrange or accept delivery does not automatically cancel an order or qualify it for a free return. Applicable return shipping costs, carrier fees, nonrefundable shipping charges, and the 10% restocking fee may be deducted from any eligible refund when a shipment is refused or returned for reasons unrelated to verified damage, defects, or our fulfillment error.

Bundle & Set Returns

To initiate a return for all or part of a bundle or set, please contact us at hello@miltonandgoose.com. If an item is damaged or missing, reach out to the same address so we can help resolve the issue.

Refunds & Processing Times

Approved refunds will be issued to the original payment method after the returned item is received and inspected, less applicable fees and nonrefundable charges. Please allow 3–5 business days for processing; your bank may require additional time to post the refund.