with nontoxic finishes
Frequently Asked Questions
Product
Shipping
Warranty and Returns
Company
Where are your play kitchens made?
Our play kitchens are proudly made in the USA from quality imported Baltic birch and North American maple. Each one is handcrafted by a second-generation Amish toymaker and his team in Lancaster, Pennsylvania. Our pieces are a blend of modern form, practical function, and generations-old craftsmanship.
What makes your play kitchens nontoxic?
Safety is a top priority for us, and we go to great lengths to keep our products free of toxic chemicals. To that end, our water-based paints and finishes are isocyanate-free, phosphate-free, formaldehyde-free, phthalate-free, and lead-free. And because the air your child breaths is just as important, the paints and finishes have been extensively tested to meet stringent emissions standards for indoor air quality, and are HAPs-free, which means they are free of hazardous air pollutants (HAPs) known to be harmful to humans. Additionally, our kitchens have been rigorously tested by a CPSC-approved third-party safety lab for lead, heavy metals, and to comply with California's stringent Prop 65 requirement.
Please see a complete list of our materials here.
What makes your play kitchens eco-friendly?
We aim to be environmentally conscious from material and process through production and packaging.
Our kitchens are made from sturdy Baltic birch, a sustainable choice as its naturally fast-growing, and solid, enduring maple. We source what we can locally, such as our water-based finishes and the magnetic closures, to cut down on transportation. Our manufacturing is efficient with a conscientious effort made to curb waste and energy. And of course, our packaging is all recyclable.
What materials do you use?
We take safety and environmental responsibility seriously, so we only use the finest materials for our play kitchens. We source naturally sustainable Baltic birch from the Baltics and solid maple grown here in North America. We chose these materials for their unparalleled strength, aesthetic appeal, and eco-friendly characteristics. Our kitchens also include a gorgeous, USA-made commercial-grade porcelain on steel chalkboard, which are among the highest quality and longest lasting chalkboards on the market. We use Titebond Original nontoxic wood glue and our screws and hinges have been independently tested with a third-party lab to verify adherence to the ASTM toy safety standard. Lastly, we top our kitchens off with water-based, nontoxic finishes, that are low-VOC, HAPs-free, lead-free, phthalate-free, formaldehyde-free, and have also been independently tested for lead, phthalates, heavy metals, and adherence to the federal toy safety standard.
For more information on our materials or processes, please contact us at support@miltonandgoose.com.
Do you comply with safety standards?
Yes! Our products have been rigorously tested by an independent, CPSC-accredited lab to comply with relevant federal regulations. Our kitchens meet or exceed ASTM F 963 toy safety standards. For more information on our compliance certificates, please contact us at support@miltonandgoose.com.
What makes your play kitchen different from your competitors?
We built a one-of-a-kind play kitchen that marries form, function, and safety. Our play kitchens take a cue from real designer kitchens, have been rigorously tested to meet or exceed applicable safety standards, and are handcrafted right here in the USA from furniture-grade, eco-friendly woods and nontoxic finishes. No batteries, no particle board, and no MDF. Our play kitchens, like any quality children's furniture, are built to last, from day to day, sibling to sibling, and generation to generation.
Do your kitchens require assembly?
Very minimal assembly is required. To save on shipping costs, we ship our kitchens partially assembled. The assembly can be done in a short amount of time with a screwdriver and screws that we provide. We estimate the entire assembly process should take no more than about 15 minutes.
How do I care for my play kitchen?
We build our toys with years of future play in mind, so to ensure a long lifespan for your product, surface clean only with a dry soft cloth. To clean small stains, use a slightly damp cloth and if necessary, a mild detergent. Wipe all spills immediately and avoid using any abrasive cleaning agents or scrubs, including ammonia- or alcohol-based formulas.
I'm so excited! How long will it take for my play kitchen to arrive?
All of our products are shipped via UPS Ground, which takes anywhere from 1-5 business days. Our products ship from Pennsylvania, so you can expect a shorter transit time on the east coast and a few days more to get to the west coast.
Will I get tracking information?
Yes, you will receive an email with tracking information.
What size is your shipping box?
Our Classic Play Kitchen arrives in a box that is approximately 26"H x 33"W x 17"D and weighs about 70lbs. The Essential Play Kitchen arrives in a box that is approximately 21"H x 35"W x 16"D and weighs about 55lbs.
I literally cannot wait. Do you offer overnight shipping?
Unfortunately, due to the weight and size of our play kitchen package, overnight shipping is unavailable, but we do ship via UPS Ground, which is relatively quick.
Do you ship internationally?
At the moment we only ship with the United States. For shipments to Alaska or Hawaii, please reach out to support@miltonandgoose.com for more information. We hope to offer international shipping in the coming months. Please sign up for our newsletter to be notified once international shipping is available.
Do your products come with a warranty?
At Milton & Goose, we stand by our quality and craftsmanship. We know kids can be rough on their toys, and though our play kitchens are among the sturdiest on the market, we want to make sure your children will be able to enjoy them for many years, so if something breaks, we will happily replace or fix as necessary. To get the most out of your Milton & Goose play kitchen, we recommend following our care instructions, detailed here.
For more information or to report an item in need of fixing, please contact us at support@miltonandgoose.com.
What is your return policy?
We aim to please and if for any reason you are unsatisfied with your purchase, we will refund your purchase in full up to 60 days after purchase. Unfortunately, initial shipping costs cannot be refunded, and buyer is responsible for return shipping costs.
To set up a return, please contact us at support@miltonandgoose.com and put "Product Return" in subject line.
Who are Milton and Goose?
Our company name is inspired by a painting of the famed 17th Century English poet, John Milton, and a colorful wooden goose. These two pieces of art were featured prominently in our company founder Shari Raymond’s childhood home and were the launching point of countless hours of imaginative play and storytelling. To her, they represented the incredible power of a child’s imagination. That is what we hope to accomplish with our play kitchens: a launching point for your little one’s imagination, whether they’ve dreamed up a five-star restaurant, serious cooking competition, or a delightful dinner.
I have more questions. Who can I contact?
We’re happy to answer your questions or provide more information about our play kitchens.
We’re available Monday - Friday from 9 AM - 5 PM EST at 203.529.1073. Or contact us 24/7 by email at support@miltonandgoose.com. We aim to respond to all inquiries within 48 hours.