FAQ

Product

Where are your products made?

Most of our pieces are made in our own workshop in Monroe, Connecticut. We also partner with small workshops across the United States to produce the pieces that we can't make in our facility. We’re proud to work with artisans and support small businesses throughout our supply chain.

What makes your pieces nontoxic?

Safety is a top priority for us, and we go to great lengths to keep our products free of toxic chemicals. To that end, our paints and finishes are isocyanate-free, phosphate-free, formaldehyde-free, and lead-free. Additionally, our kitchens have been rigorously tested by a CPSC-approved third-party safety lab for lead, heavy metals, and to comply with California's stringent Prop 65 requirement. Please see a complete list of our materials here.

What materials do you use?

We take safety and environmental responsibility seriously, so we only use the finest materials for our toys and furniture. We source naturally sustainable Baltic birch from the Baltics and solid maple grown here in North America. We chose these materials for their unparalleled strength, aesthetic appeal, and eco-friendly characteristics. Our nontoxic finishes are lead-free, phthalate-free, formaldehyde-free, and have also been independently tested for lead, phthalates, heavy metals, and adherence to the federal toy safety standard. For more information on our materials or processes, please contact us at support@miltonandgoose.com.

Do you comply with safety standards?

Yes! Our products have been rigorously tested by an independent, CPSC-accredited lab to comply with relevant federal regulations. Our kitchens meet or exceed ASTM F 963 toy safety standards. For more information on our compliance certificates, please contact us at support@miltonandgoose.com.

What makes your play kitchen different from your competitors?

We built a one-of-a-kind play kitchen that marries form, function, and safety. Our play kitchens take a cue from real designer kitchens, have been rigorously tested to meet or exceed applicable safety standards, and are handcrafted right here in the USA from furniture-grade, eco-friendly woods and nontoxic finishes. No batteries, no particle board, and no MDF. Our play kitchens, like any quality children's furniture, are built to last, from day to day, sibling to sibling, and generation to generation.

Do your pieces require assembly?

Many of our pieces do not require any assembly, and for those that do, very minimal assembly is required. The assembly can be done in a short amount of time with a Phillips-head screwdriver. Our play kitchens require very minimal assembly, which should be under 10-15 minutes.

How do I care for my Milton & Goose pieces?

We build our toys and furniture with years of future play in mind, so to ensure a long lifespan for your product, surface clean only with a dry soft cloth. To clean small stains, use a slightly damp cloth and if necessary, a mild detergent. Wipe all spills immediately and avoid using any abrasive cleaning agents or scrubs, including ammonia- or alcohol-based formulas.

Shipping

How are your products shipped?

We ship our products via UPS Ground. For orders outside of the continental US, we'll offer alternative shipping methods at checkout.

I'm so excited! How long will it take for my piece to arrive?

All of our products are shipped via UPS Ground, which takes anywhere from 1-5 business days. Our products ship from Pennsylvania and Connecticut, so you can expect a shorter transit time on the east coast and a few days more to get to the west coast. For orders outside of the continental US, please refer to the shipping times listed at checkout.

Will I get tracking information?

Yes, you will receive an email with tracking information.

I literally cannot wait. Do you offer overnight shipping?

Unfortunately, due to the weight and size of our packages, overnight shipping is typically very costly. Please reach out to support@miltonandgoose.com to discuss your options for a quicker delivery timeframe.

Do you ship internationally?

We offer shipping to the continental United States and Canada. For shipments to Alaska or Hawaii, please reach out to support@miltonandgoose.com for more information. We hope to offer more international shipping destinations in the future. Please sign up for our newsletter to be notified once international shipping is available.

Do you offer free shipping?

We are happy to offer free shipping on our entire website for order going to the continental US, however in some cases, we charge an Oversized Fee on some of our larger pieces. Because many of our larger products ship nearly fully assembled (yay!), our boxes fall into the "oversized" category with UPS, so to help offset a portion of these additional fees, we charge a small, flat-fee oversized rate on these items. Products that have an associated Oversized Fee are clearly marked in the product listing, and orders that are subject to shipping charges (i.e. international orders, Hawaii and Alaska) will be calculated at checkout.

Warranty and Returns

Do your products come with a warranty?

At Milton & Goose, we stand by our quality and craftsmanship. We know kids can be rough on their toys, and though our play kitchens are among the sturdiest on the market, we want to make sure your children will be able to enjoy them for many years, so if something breaks, we will happily replace or fix as necessary. To get the most out of your Milton & Goose play kitchen, we recommend following our care instructions, detailed here. For more information or to report an item in need of fixing, please contact us at support@miltonandgoose.com.

What is your return policy?

We aim to please and if for any reason you are unsatisfied with your purchase, we will refund your purchase in full up to 45 days after purchase. Unfortunately, initial shipping costs cannot be refunded, and buyer is responsible for return shipping costs. To set up a return, please contact us at support@miltonandgoose.com and put "Product Return" in subject line.

Company

Who are Milton and Goose?

Our company name is inspired by a painting of the famed 17th Century English poet, John Milton, and a colorful wooden goose. These two pieces of art were featured prominently in our company founder Shari Raymond’s childhood home and were the launching point of countless hours of imaginative play and storytelling. To her, they represented the incredible power of a child’s imagination. This is what inspires our designs--a simple prompt to let your child's imagination take flight.

I have more questions. Who can I contact?

We’re happy to answer your questions or provide more information about our pieces. You can contact us 24/7 by email at support@miltonandgoose.com. We aim to respond to all inquiries within 48 hours. Or, you can reach us Monday - Friday from 9 AM - 4 PM EST at 203.539.1073. Or contact us